{"id":4416,"date":"2025-01-17T00:08:05","date_gmt":"2025-01-16T21:08:05","guid":{"rendered":"https:\/\/boisetame.fr\/foire-aux-questions-faq\/"},"modified":"2026-05-10T16:51:28","modified_gmt":"2026-05-10T13:51:28","slug":"frequently-asked-questions-faq","status":"publish","type":"page","link":"https:\/\/boisetame.fr\/en\/frequently-asked-questions-faq\/","title":{"rendered":"Frequently Asked Questions (FAQ)"},"content":{"rendered":"\r\n

Frequently Asked Questions (FAQ)<\/h1>\r\n\r\n\r\n
\r\n
\n\t\t\t
\n\t\t\t

Where do you deliver?<\/a><\/p>\n\t\t\t

<\/span><\/div>\n\t\t<\/div>\n\t\t\t
\r\n\r\n

We deliver throughout mainland France. Specific pricing is available for the French Riviera region \u2014 Nice, Cannes, Antibes, Monaco, Menton, etc.<\/p>\r\n\r\n<\/div>\n\t\t<\/div>\r\n\r\n

\n\t\t\t
\n\t\t\t

What are the delivery times?<\/a><\/p>\n\t\t\t

<\/span><\/div>\n\t\t<\/div>\n\t\t\t
\r\n\r\n

Products in stock: shipment within 5 to 7 working days.
Custom-made products: estimated production time of 8 to 12 weeks.<\/p>\r\n\r\n\r\n\r\n

<\/p>\r\n\r\n<\/div>\n\t\t<\/div>\r\n<\/div>\r\n\r\n

\r\n
\n\t\t\t
\n\t\t\t

How can I pay for my order?<\/a><\/p>\n\t\t\t

<\/span><\/div>\n\t\t<\/div>\n\t\t\t
\r\n\r\n

You can pay by:
Bank card via D177 mPOS terminal \u2014 upon delivery or pickup in Nice,
Bank transfer,
PayPal,
Cash \u2014 only for hand delivery in Nice and the surrounding area.<\/p>\r\n\r\n\r\n\r\n

<\/p>\r\n\r\n<\/div>\n\t\t<\/div>\r\n<\/div>\r\n\r\n

\r\n
\n\t\t\t
\n\t\t\t

Can I return a product if I change my mind?<\/a><\/p>\n\t\t\t

<\/span><\/div>\n\t\t<\/div>\n\t\t\t
\r\n\r\n

Yes, you have a legal period of 14 days from receipt to exercise your right of withdrawal, except for personalized products.
Return costs are your responsibility.<\/p>\r\n\r\n\r\n\r\n

<\/p>\r\n\r\n<\/div>\n\t\t<\/div>\r\n\r\n

\n\t\t\t
\n\t\t\t

Can custom-made products be returned?<\/a><\/p>\n\t\t\t

<\/span><\/div>\n\t\t<\/div>\n\t\t\t
\r\n\r\n

No, products made according to your specifications or personalized are not covered by the right of withdrawal.<\/p>\r\n\r\n<\/div>\n\t\t<\/div>\r\n\r\n

\n\t\t\t
\n\t\t\t

Are natural variations in wood considered defects?<\/a><\/p>\n\t\t\t

<\/span><\/div>\n\t\t<\/div>\n\t\t\t
\r\n\r\n

No. Knots, colour variations, grain and slight movements in solid wood are part of the natural character of the material and do not constitute a defect.<\/p>\r\n\r\n<\/div>\n\t\t<\/div>\r\n\r\n

\n\t\t\t
\n\t\t\t

Where should I report a delivery or product issue?<\/a><\/p>\n\t\t\t

<\/span><\/div>\n\t\t<\/div>\n\t\t\t
\r\n\r\n

Please contact us directly at boisetame@gmail.com or +33 7 67 55 74 61 with your order number and, if possible, photos.<\/p>\r\n\r\n<\/div>\n\t\t<\/div>\r\n\r\n

\n\t\t\t
\n\t\t\t

Is it possible to see the products before buying?<\/a><\/p>\n\t\t\t

<\/span><\/div>\n\t\t<\/div>\n\t\t\t
\r\n\r\n

Yes, by appointment at our workshop \/ showroom in Nice. Please contact us to arrange a visit.<\/p>\r\n\r\n<\/div>\n\t\t<\/div>\r\n<\/div>\r\n\r\n\r\n

<\/p>\r\n","protected":false},"excerpt":{"rendered":"

Frequently Asked Questions (FAQ)<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_eb_attr":"","_uag_custom_page_level_css":"","advgb_blocks_editor_width":"","advgb_blocks_columns_visual_guide":"","footnotes":""},"class_list":["post-4416","page","type-page","status-publish","hentry"],"blocksy_meta":[],"acf":[],"featured_image_src":null,"yoast_head":"\nFrequently Asked Questions (FAQ) - boisetame<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/boisetame.fr\/en\/frequently-asked-questions-faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Frequently Asked Questions (FAQ) - boisetame\" \/>\n<meta property=\"og:description\" content=\"Frequently Asked Questions (FAQ)\" \/>\n<meta property=\"og:url\" content=\"https:\/\/boisetame.fr\/en\/frequently-asked-questions-faq\/\" \/>\n<meta property=\"og:site_name\" content=\"boisetame\" \/>\n<meta property=\"article:modified_time\" content=\"2026-05-10T13:51:28+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Frequently Asked Questions (FAQ) - boisetame","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/boisetame.fr\/en\/frequently-asked-questions-faq\/","og_locale":"en_US","og_type":"article","og_title":"Frequently Asked Questions (FAQ) - boisetame","og_description":"Frequently Asked Questions (FAQ)","og_url":"https:\/\/boisetame.fr\/en\/frequently-asked-questions-faq\/","og_site_name":"boisetame","article_modified_time":"2026-05-10T13:51:28+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/boisetame.fr\/en\/frequently-asked-questions-faq\/","url":"https:\/\/boisetame.fr\/en\/frequently-asked-questions-faq\/","name":"Frequently Asked Questions (FAQ) - boisetame","isPartOf":{"@id":"https:\/\/boisetame.fr\/en\/#website"},"datePublished":"2025-01-16T21:08:05+00:00","dateModified":"2026-05-10T13:51:28+00:00","breadcrumb":{"@id":"https:\/\/boisetame.fr\/en\/frequently-asked-questions-faq\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/boisetame.fr\/en\/frequently-asked-questions-faq\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/boisetame.fr\/en\/frequently-asked-questions-faq\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"\u0413\u043e\u043b\u043e\u0432\u043d\u0430","item":"https:\/\/boisetame.fr\/en\/"},{"@type":"ListItem","position":2,"name":"Frequently Asked Questions (FAQ)"}]},{"@type":"WebSite","@id":"https:\/\/boisetame.fr\/en\/#website","url":"https:\/\/boisetame.fr\/en\/","name":"boisetame","description":"","publisher":{"@id":"https:\/\/boisetame.fr\/en\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/boisetame.fr\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/boisetame.fr\/en\/#organization","name":"boisetame","url":"https:\/\/boisetame.fr\/en\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/boisetame.fr\/en\/#\/schema\/logo\/image\/","url":"https:\/\/boisetame.fr\/wp-content\/uploads\/2026\/03\/logo-1.svg","contentUrl":"https:\/\/boisetame.fr\/wp-content\/uploads\/2026\/03\/logo-1.svg","width":1280,"height":1280,"caption":"boisetame"},"image":{"@id":"https:\/\/boisetame.fr\/en\/#\/schema\/logo\/image\/"}}]}},"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"woocommerce_archive_thumbnail":false,"woocommerce_thumbnail":false,"woocommerce_single":false,"woocommerce_gallery_thumbnail":false},"uagb_author_info":{"display_name":"wooDStep","author_link":"https:\/\/boisetame.fr\/en\/author\/wordcmsuser\/"},"uagb_comment_info":0,"uagb_excerpt":"Frequently Asked Questions (FAQ)","coauthors":[],"author_meta":{"author_link":"https:\/\/boisetame.fr\/en\/author\/wordcmsuser\/","display_name":"wooDStep"},"relative_dates":{"created":"Posted 1 year ago","modified":"Updated 3 days ago"},"absolute_dates":{"created":"Posted on 17.01.2025","modified":"Updated on 10.05.2026"},"absolute_dates_time":{"created":"Posted on 17.01.2025 00:08","modified":"Updated on 10.05.2026 16:51"},"featured_img_caption":"","featured_img":false,"series_order":"","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/boisetame.fr\/en\/wp-json\/wp\/v2\/pages\/4416","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/boisetame.fr\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/boisetame.fr\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/boisetame.fr\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/boisetame.fr\/en\/wp-json\/wp\/v2\/comments?post=4416"}],"version-history":[{"count":1,"href":"https:\/\/boisetame.fr\/en\/wp-json\/wp\/v2\/pages\/4416\/revisions"}],"predecessor-version":[{"id":4417,"href":"https:\/\/boisetame.fr\/en\/wp-json\/wp\/v2\/pages\/4416\/revisions\/4417"}],"wp:attachment":[{"href":"https:\/\/boisetame.fr\/en\/wp-json\/wp\/v2\/media?parent=4416"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}