{"id":4409,"date":"2023-10-17T21:08:30","date_gmt":"2023-10-17T19:08:30","guid":{"rendered":"https:\/\/boisetame.fr\/conditions-de-retour-et-dannulation\/"},"modified":"2026-05-10T16:44:18","modified_gmt":"2026-05-10T13:44:18","slug":"return-and-cancellation-policy","status":"publish","type":"page","link":"https:\/\/boisetame.fr\/en\/return-and-cancellation-policy\/","title":{"rendered":"Return and Cancellation Policy"},"content":{"rendered":"<h1 style=\"margin-top: 40px;\">Return and Cancellation Policy<\/h1>\n<h2>1) Scope of Application<\/h2>\n<p>This policy applies to purchases made on the website by consumers residing in France. It does not apply to professional customers (B2B).<\/p>\n<h2>2) Right of Withdrawal \u2013 Standard Products<\/h2>\n<p>In accordance with the law, you have a period of 14 days from receipt of the goods to exercise your right of withdrawal without having to provide any reason.<\/p>\n<h3>Exercising the Right of Withdrawal<\/h3>\n<p>Before the expiry of the withdrawal period, you must notify us of your decision by e-mail or post, mentioning your order number.<\/p>\n<p>Contact:<\/p>\n<ul>\n<li>E-mail: <a href=\"mailto:boisetame@gmail.com\">boisetame@gmail.com<\/a><\/li>\n<li>Address: 72 Avenue Honor\u00e9 d&#8217;Estienne d&#8217;Orves, 06000 Nice, France<\/li>\n<\/ul>\n<h3>Returning Products<\/h3>\n<ul>\n<li>You have 14 days after your notification to return the items.<\/li>\n<li>Returns must be properly packaged.<\/li>\n<li>The direct return costs are your responsibility. For bulky goods, such as solid wood tables, the estimated collection costs are \u20ac150 in mainland France.<\/li>\n<\/ul>\n<h3>Refund<\/h3>\n<ul>\n<li>We will refund all amounts paid, including standard delivery, within a maximum period of 14 days following receipt of the goods or proof of shipment.<\/li>\n<li>Express delivery costs are not refunded.<\/li>\n<li>The refund will be made using the same payment method, unless otherwise agreed.<\/li>\n<\/ul>\n<h3>Condition of the Products<\/h3>\n<p>Your liability is only engaged in the event of depreciation resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of the goods.<\/p>\n<h2>3) Exceptions \u2013 Personalized Products<\/h2>\n<p>The right of withdrawal does not apply to goods made according to your specifications or clearly personalized, such as special dimensions, choice of finish, engraving, etc.<\/p>\n<p>\u26a0\ufe0f Natural variations in wood, such as knots, grain, colour differences and slight movement, are part of the character of the material and do not constitute a defect.<\/p>\n<h2>4) Order Cancellation<\/h2>\n<ul>\n<li>Standard products: cancellation is possible before shipment, with a full refund.<\/li>\n<li>Personalized products: cancellation is not possible once production has started.<\/li>\n<\/ul>\n<h2>5) Receipt &amp; Transport Damage<\/h2>\n<p>Upon delivery, please check the condition of the parcel:<\/p>\n<ul>\n<li>In the event of damage or missing items, make precise reservations on the delivery receipt and confirm them to the carrier within the applicable legal time limits.<\/li>\n<li>Inform us immediately at: <a href=\"mailto:boisetame@gmail.com\">boisetame@gmail.com<\/a>.<\/li>\n<\/ul>\n<p>The transfer of risk occurs when you take physical possession of the goods.<\/p>\n<h2>6) Legal Guarantees<\/h2>\n<p>Independently of the right of withdrawal, you benefit from:<\/p>\n<ul>\n<li>the legal guarantee of conformity,<\/li>\n<li>the guarantee against hidden defects.<\/li>\n<\/ul>\n<p>To make use of any guarantee, please contact: <a href=\"mailto:boisetame@gmail.com\">boisetame@gmail.com<\/a><\/p>\n<h2>7) Practical Return Procedure<\/h2>\n<ol>\n<li>Contact us at <a href=\"mailto:boisetame@gmail.com\">boisetame@gmail.com<\/a> to obtain return instructions.<\/li>\n<li>Carefully package the product.<\/li>\n<li>Return it to the following address: 72 Avenue Honor\u00e9 d&#8217;Estienne d&#8217;Orves, 06000 Nice, France<\/li>\n<li>After receipt and inspection, we will proceed with the refund according to the applicable conditions.<\/li>\n<\/ol>\n<h2>8) Contact Details<\/h2>\n<p>PYLYPETS Ihor \u2013 Sole Proprietor<br \/>\nSIREN: 984 300 749<br \/>\nSIRET: 984 300 749 00012<br \/>\nAddress: 72 Avenue Honor\u00e9 d&#8217;Estienne d&#8217;Orves, 06000 Nice, France<br \/>\nPhone: +33 7 68 95 74 03<br \/>\nE-mail: <a href=\"mailto:boisetame@gmail.com\">boisetame@gmail.com<\/a><\/p>\n<p>&nbsp;<\/p>\n<p>In accordance with the provisions of the French Consumer Code concerning the consumer dispute mediation process, after contacting us and if you are not satisfied with our response, you may use a free consumer mediation procedure with:<\/p>\n<p>&nbsp;<\/p>\n<p><strong>CM2C<\/strong><br \/>\n49 rue de Ponthieu<br \/>\n75 008 PARIS<br \/>\nTel: 01 89 47 00 14<br \/>\nWebsite: <a href=\"https:\/\/www.cm2c.net\/declarer-un-litige.php\" target=\"_blank\" rel=\"noopener\">https:\/\/www.cm2c.net\/declarer-un-litige.php<\/a><br \/>\nE-mail: <a href=\"mailto:litiges@cm2c.net\">litiges@cm2c.net<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Return and Cancellation Policy 1) Scope of Application This policy applies to purchases made on the website by consumers residing in France. It does not apply to professional customers (B2B). 2) Right of Withdrawal \u2013 Standard Products In accordance with the law, you have a period of 14 days from receipt of the goods to [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_eb_attr":"","_uag_custom_page_level_css":"","advgb_blocks_editor_width":"","advgb_blocks_columns_visual_guide":"","footnotes":""},"class_list":["post-4409","page","type-page","status-publish","hentry"],"blocksy_meta":[],"acf":[],"featured_image_src":null,"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Return and Cancellation Policy - boisetame<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/boisetame.fr\/en\/return-and-cancellation-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Return and Cancellation Policy - boisetame\" \/>\n<meta property=\"og:description\" content=\"Return and Cancellation Policy 1) Scope of Application This policy applies to purchases made on the website by consumers residing in France. It does not apply to professional customers (B2B). 2) Right of Withdrawal \u2013 Standard Products In accordance with the law, you have a period of 14 days from receipt of the goods to [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/boisetame.fr\/en\/return-and-cancellation-policy\/\" \/>\n<meta property=\"og:site_name\" content=\"boisetame\" \/>\n<meta property=\"article:modified_time\" content=\"2026-05-10T13:44:18+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Return and Cancellation Policy - boisetame","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/boisetame.fr\/en\/return-and-cancellation-policy\/","og_locale":"en_US","og_type":"article","og_title":"Return and Cancellation Policy - boisetame","og_description":"Return and Cancellation Policy 1) Scope of Application This policy applies to purchases made on the website by consumers residing in France. It does not apply to professional customers (B2B). 2) Right of Withdrawal \u2013 Standard Products In accordance with the law, you have a period of 14 days from receipt of the goods to [&hellip;]","og_url":"https:\/\/boisetame.fr\/en\/return-and-cancellation-policy\/","og_site_name":"boisetame","article_modified_time":"2026-05-10T13:44:18+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/boisetame.fr\/en\/return-and-cancellation-policy\/","url":"https:\/\/boisetame.fr\/en\/return-and-cancellation-policy\/","name":"Return and Cancellation Policy - boisetame","isPartOf":{"@id":"https:\/\/boisetame.fr\/en\/#website"},"datePublished":"2023-10-17T19:08:30+00:00","dateModified":"2026-05-10T13:44:18+00:00","breadcrumb":{"@id":"https:\/\/boisetame.fr\/en\/return-and-cancellation-policy\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/boisetame.fr\/en\/return-and-cancellation-policy\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/boisetame.fr\/en\/return-and-cancellation-policy\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"\u0413\u043e\u043b\u043e\u0432\u043d\u0430","item":"https:\/\/boisetame.fr\/en\/"},{"@type":"ListItem","position":2,"name":"Return and Cancellation Policy"}]},{"@type":"WebSite","@id":"https:\/\/boisetame.fr\/en\/#website","url":"https:\/\/boisetame.fr\/en\/","name":"boisetame","description":"","publisher":{"@id":"https:\/\/boisetame.fr\/en\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/boisetame.fr\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/boisetame.fr\/en\/#organization","name":"boisetame","url":"https:\/\/boisetame.fr\/en\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/boisetame.fr\/en\/#\/schema\/logo\/image\/","url":"https:\/\/boisetame.fr\/wp-content\/uploads\/2026\/03\/logo-1.svg","contentUrl":"https:\/\/boisetame.fr\/wp-content\/uploads\/2026\/03\/logo-1.svg","width":1280,"height":1280,"caption":"boisetame"},"image":{"@id":"https:\/\/boisetame.fr\/en\/#\/schema\/logo\/image\/"}}]}},"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"woocommerce_archive_thumbnail":false,"woocommerce_thumbnail":false,"woocommerce_single":false,"woocommerce_gallery_thumbnail":false},"uagb_author_info":{"display_name":"albi.pga","author_link":"https:\/\/boisetame.fr\/en\/author\/albi-pga\/"},"uagb_comment_info":0,"uagb_excerpt":"Return and Cancellation Policy 1) Scope of Application This policy applies to purchases made on the website by consumers residing in France. It does not apply to professional customers (B2B). 2) Right of Withdrawal \u2013 Standard Products In accordance with the law, you have a period of 14 days from receipt of the goods to&hellip;","coauthors":[],"author_meta":{"author_link":"https:\/\/boisetame.fr\/en\/author\/albi-pga\/","display_name":"albi.pga"},"relative_dates":{"created":"Posted 3 years ago","modified":"Updated 3 days ago"},"absolute_dates":{"created":"Posted on 17.10.2023","modified":"Updated on 10.05.2026"},"absolute_dates_time":{"created":"Posted on 17.10.2023 21:08","modified":"Updated on 10.05.2026 16:44"},"featured_img_caption":"","featured_img":false,"series_order":"","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/boisetame.fr\/en\/wp-json\/wp\/v2\/pages\/4409","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/boisetame.fr\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/boisetame.fr\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/boisetame.fr\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/boisetame.fr\/en\/wp-json\/wp\/v2\/comments?post=4409"}],"version-history":[{"count":1,"href":"https:\/\/boisetame.fr\/en\/wp-json\/wp\/v2\/pages\/4409\/revisions"}],"predecessor-version":[{"id":4410,"href":"https:\/\/boisetame.fr\/en\/wp-json\/wp\/v2\/pages\/4409\/revisions\/4410"}],"wp:attachment":[{"href":"https:\/\/boisetame.fr\/en\/wp-json\/wp\/v2\/media?parent=4409"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}